Last updated: 10 August 2026
These Terms & Conditions apply to driving lessons, intensive driving courses, practical driving test preparation, test-car hire and other services provided or arranged by Kings Driving Centre.
By making a booking or using our services, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights you have as a consumer.
1. About Kings Driving Centre
Trading name: Kings Driving Centre
Address: St Philip’s Road, Surbiton KT6 4DU
Website: kingsdrivingcentre.co.uk
Email: in**@*******************co.uk
Telephone: 020 3143 1718
WhatsApp: 07301 498451
Kings Driving Centre provides and/or arranges driving tuition and related services through suitably qualified driving instructors.
Who you are contracting with. Where you book and pay Kings Driving Centre for a lesson, block booking, intensive course or test-car hire, your contract for that service is with Kings Driving Centre. We are responsible to you for supplying the service you have paid for, whether the tuition is delivered by us or by an instructor working with us. You do not enter into a separate contract with your individual instructor for that service.
If any part of a service is instead supplied to you directly by an independent instructor under their own contract, we will tell you clearly before you book, and we will identify who that instructor is.
The address shown above is our business and correspondence address. Lessons themselves take place from the pick-up point agreed with you, anywhere within our teaching area.
2. Our services
Kings Driving Centre may provide or arrange:
- beginner driving lessons
- refresher driving lessons
- manual driving lessons
- automatic driving lessons
- block bookings
- intensive driving courses
- fast-track driving courses
- practical driving test preparation
- practical driving test vehicle hire
- test-day tuition
- driving-test support
- other services advertised on our website
The price, duration and scope of the service applicable to your booking will be confirmed when you book.
Website prices and course availability may change. Changes will not normally affect a booking that has already been confirmed and paid for.
3. Your eligibility to drive
Before receiving driving tuition, you must:
- hold a valid licence appropriate for the vehicle
- be legally entitled to drive in Great Britain
- meet the applicable eyesight requirements, which for a car means being able to read a number plate from 20 metres, with glasses or contact lenses if you need them
- provide accurate information relevant to your driving
- tell us or your instructor about any change affecting your entitlement to drive, including penalty points, restrictions, a disqualification or a medical condition you must declare to the DVLA
- bring your driving licence to every lesson
You must not provide false or misleading information.
If tuition is given in your own vehicle, you must provide evidence that the vehicle is taxed, has a valid MOT where required, and is insured for you to drive it for tuition, before lessons can begin.
Your instructor may ask you to complete an eyesight check before tuition begins.
4. Driving lessons
Lessons will normally begin and finish at the agreed collection point or meeting location.
You should be ready at the agreed time.
If you arrive late, the lesson will normally still finish at the agreed time and the unused portion may not be recoverable. Where you are not ready when your instructor arrives, your instructor will normally wait up to 10 minutes before treating the lesson as a late cancellation.
If you do not attend a booked lesson and give no notice, that lesson will normally be charged in full.
Where an instructor is delayed for reasons within their control, reasonable efforts will be made to provide the full lesson time.
5. Lesson cancellations and changes
| Service | Notice we ask for | If less notice is given |
|---|---|---|
| Individual lesson | 48 hours | May be charged in full |
| Lesson from a block booking | 48 hours | May be deducted from your block |
| Intensive course day | 48 hours | May be charged in full |
| Practical test (DVSA) | 10 full working days | DVSA test fee is normally lost |
| Test-car hire | 48 hours | May be charged in full |
Our standard cancellation and change period is 48 hours’ notice, unless a different period has been specifically agreed for a particular service. The table above is a summary; the paragraphs below and your statutory rights in sections 16 and 17 take precedence over it.
- Cancelled or moved with at least 48 hours’ notice: rearranged free of charge.
- Cancelled or moved with less than 48 hours’ notice: the lesson may be charged in full, because the slot can rarely be filled at short notice.
We will take account of the circumstances and of your statutory consumer rights, and we will not apply the charge where doing so would be unreasonable — for example, sudden illness or bereavement.
Where an instructor cancels a lesson with less than 48 hours’ notice, and the reason is within our control, we will rearrange it at no cost to you. Where a lesson is cancelled for reasons outside our control — illness, vehicle breakdown, severe weather or similar — we will offer the earliest alternative appointment.
If a paid service is not provided and you are entitled to a refund, the appropriate refund will be made.
6. Intensive driving courses
Intensive driving courses are designed around your existing experience, ability, availability and practical-test arrangements.
An intensive course does not guarantee:
- a driving-test pass
- a particular number of lessons
- a particular training period
- a particular test date
- availability at a particular test centre
Any timeframe shown on our website is an indication of the typical training period and is not a guarantee.
Your instructor may recommend additional tuition if, in their professional judgement, further training is reasonably required for safe driving and test preparation.
7. Intensive-course scheduling
The timetable for an intensive course will be agreed with you and your instructor.
Lesson times may reasonably be adjusted to take account of:
- your progress
- traffic conditions
- weather
- road conditions
- instructor availability
- test appointments
- safety requirements
- necessary breaks
Your instructor may modify or stop a lesson if continuing would be unsafe.
8. Practical driving tests
Where Kings Driving Centre assists with a practical driving-test booking, the test remains subject to DVSA availability and rules.
We cannot guarantee:
- a particular test date
- a particular test time
- a particular test centre
- a short-notice test
- that DVSA will accept a requested change
You are responsible for providing accurate information.
You should carefully check any DVSA booking confirmation or test-change notification.
Please note that DVSA rules changed in 2026: only the learner may book, change, swap or cancel their own practical test, and the number of changes permitted after booking is limited.
9. Test changes and cancellations
DVSA’s own rules apply to practical-test changes and cancellations.
DVSA currently allows you to change or cancel a practical test free of charge if you give at least 10 full working days’ notice, not counting the day of the request or the day of the test. With less notice than that, you will normally lose the test fee. Notice periods and rules are set by DVSA and can change, so always check the current position on GOV.UK.
Where we assist you with a change or cancellation, you remain responsible for ensuring that sufficient notice is available and that the information supplied to us is correct.
We are not responsible for DVSA charges arising from incorrect or late information supplied by you.
10. Test-car hire
Where you book our vehicle for your practical driving test, availability is subject to the vehicle being suitable and safe.
Your instructor may refuse use of the vehicle where, in their reasonable professional judgement:
- the vehicle is unsafe
- you are not legally entitled to drive
- you are not sufficiently prepared to use the vehicle safely
- the vehicle develops a mechanical or safety problem
- the test arrangements change
- another circumstance makes use of the vehicle unsafe or impractical
Where possible, we will discuss alternative arrangements. Where we withdraw the vehicle and the test-car hire fee has been paid, that fee will be refunded.
The DVSA test fee itself is separate and is paid by you directly to the DVSA.
11. Customer responsibilities
During lessons you must:
- follow reasonable instructions from your instructor
- comply with road traffic law
- follow the Highway Code
- behave respectfully
- provide accurate information
- tell your instructor about anything that may affect safe driving
- not drive while affected by alcohol or illegal drugs
- tell your instructor if medication or another circumstance could make driving unsafe
Your instructor may stop a lesson immediately where continuing would be unsafe or unlawful.
12. Vehicle safety
All tuition is delivered in vehicles fitted with dual controls, allowing your instructor to brake and steer if needed. Every vehicle carries full driving-instruction insurance covering you as a pupil during lessons, and during the practical test where you have booked test cover. You do not need your own insurance to learn with us.
Vehicles used for tuition are maintained and operated with safety in mind and in accordance with applicable legal requirements.
A vehicle may occasionally become unavailable because of:
- servicing
- repair
- MOT requirements
- mechanical faults
- damage
- safety concerns
- circumstances outside our reasonable control
Where reasonably possible, an alternative vehicle or lesson will be arranged.
13. Instructor allocation
We will make reasonable efforts to allocate an instructor based on:
- your location
- availability
- manual or automatic requirements
- course requirements
- instructor suitability
- other relevant circumstances
All tuition is delivered by DVSA-approved driving instructors who hold a current Enhanced DBS certificate and who follow the DVSA’s Driving Instructor Code of Practice.
We cannot guarantee that a particular instructor will remain available throughout your training.
If an instructor becomes unavailable, we will make reasonable efforts to offer an alternative.
14. Payments
Payment must be made using the payment method agreed at the time of booking.
We accept all major debit and credit cards, including American Express, along with bank transfer and cash. We also accept Klarna, which allows the cost of a block or course to be spread into instalments.
Klarna is a separate company. Any instalment agreement is between you and Klarna, subject to Klarna’s own terms and eligibility checks, and missed payments may have consequences for you. We are not financial advisers and cannot advise you on whether an instalment arrangement is suitable.
A booking is not guaranteed until the applicable booking and payment requirements have been completed.
15. Prepaid lessons and packages
Where lessons or courses are purchased in advance, the booking is subject to the price and conditions confirmed at purchase.
Prepaid hours must normally be used within 12 months of purchase. If you are unable to use them within that period because of circumstances outside your control, contact us and we will act reasonably.
If you later cancel, the amount refundable will depend on:
- the service purchased
- whether the service has started
- the amount already supplied
- the reason for cancellation
- applicable notice periods
- applicable consumer law
We will not apply a blanket rule stating that every payment is automatically non-refundable where statutory rights provide otherwise.
16. Refunds
Where a refund is due, it will normally be made using the original payment method.
The amount of any refund may depend on the amount of service already supplied.
Where we are responsible for failing to provide a service, we will provide the remedy required by law.
Nothing in these Terms & Conditions removes statutory refund rights.
17. Consumer cancellation rights
Where you book without meeting us in person — online, by telephone, by WhatsApp or by email — you normally have the right to cancel within 14 days of entering into the contract, and to receive a refund. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, simply tell us clearly before the 14 days are up: email in**@*******************co.uk or call 020 3143 1718. You do not have to give a reason.
If you ask us to begin providing tuition during that 14-day period and then cancel, we may charge you a proportionate amount for the tuition already provided.
Where a service has been fully performed within the 14-day period following your express request, and you acknowledged that you would lose the right to cancel once the service was fully performed, the statutory cancellation right ceases as permitted by law.
18. No guarantee of passing
Our lessons and courses are designed to develop safe driving skills and prepare you for the practical driving test.
We cannot guarantee that you will pass your test.
Your result depends on your driving ability, preparation, decisions during the test and circumstances on the day.
19. Advertising and pass-rate claims
Where Kings Driving Centre publishes customer numbers, review figures or pass-rate information, we aim to ensure that such information is accurate and not misleading.
Any pass-rate information should not be interpreted as a guarantee of an individual customer’s result.
20. Complaints
If you are unhappy with our service, please contact us first.
Email: in**@*******************co.uk
Telephone: 020 3143 1718
Please provide:
- your name
- booking details
- instructor’s name where applicable
- relevant dates
- details of your complaint
- supporting information
- the outcome you would like us to consider
We will investigate complaints fairly and aim to respond within a reasonable period.
Where appropriate, complaints about the conduct or professional service of an approved driving instructor may also be raised with the DVSA at in***************@******ov.uk, after our own complaints procedure has been followed.
Please note that the DVSA cannot help with refunds or with disputes about a driving school’s terms and conditions. For those, free guidance is available from Citizens Advice.
21. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, retention and your rights.
22. Website information
We make reasonable efforts to keep our website accurate.
However, prices, availability, instructors, vehicles, courses and other information may change.
Your confirmed booking information takes precedence over general website information where there is a genuine difference.
23. Reviews and testimonials
Customer reviews should represent genuine customer experiences.
We may display genuine reviews and testimonials on our website or marketing channels where permitted.
We do not knowingly create or publish fake customer reviews.
24. Photographs, video and recordings
We will not use photographs, video or recordings of customers for marketing purposes without appropriate permission.
Where a customer is under 18, we will also seek the agreement of a parent or guardian.
You may withdraw your permission at any time by contacting us, and we will remove the image from our website and our own social media channels.
Where recordings are made for legitimate instructional, safety or evidential purposes, they will be handled in accordance with our Privacy Policy and applicable law.
25. Accessibility
We aim to make our website and services accessible.
If you have an accessibility requirement, please contact us so that we can discuss reasonable adjustments.
Any adjustment must remain compatible with road safety and legal requirements.
26. Safeguarding
We take the welfare and safety of customers seriously.
Safeguarding concerns may be reported to Kings Driving Centre and, where necessary, to the appropriate authorities.
See our Safeguarding Policy.
27. Equality and respectful behaviour
We expect customers, instructors and representatives to treat each other respectfully.
We do not tolerate:
- harassment
- bullying
- intimidation
- discriminatory abuse
- threatening behaviour
- abusive conduct
Where behaviour creates a safety risk, an instructor may stop a lesson.
28. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Nothing excludes liability for matters that cannot legally be excluded, including applicable statutory rights.
Subject to those restrictions, we are responsible only for losses that are reasonably foreseeable and legally recoverable.
29. Events outside our reasonable control
We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:
- severe weather
- accidents
- road closures
- vehicle breakdowns
- illness
- emergencies
- DVSA disruption
- test-centre closure
- strikes
- government restrictions
- technology failures
- other circumstances that could not reasonably have been prevented
We will make reasonable efforts to minimise disruption.
30. Changes to these Terms
We may update these Terms & Conditions from time to time.
The version applicable to your booking will normally be the version provided or made available when you booked.
Changes will not retrospectively remove rights you have already acquired.
31. Governing law
These Terms & Conditions are governed by the law of England and Wales.
If you are a consumer, you will also benefit from any mandatory consumer protections applicable to you.
32. Contact
Kings Driving Centre
St Philip’s Road, Surbiton KT6 4DU
Website: kingsdrivingcentre.co.uk
Email: in**@*******************co.uk
Telephone: 020 3143 1718 · WhatsApp: 07301 498451
