We would rather hear about a problem than read about it in a review. If something has gone wrong, tell us and we will put it right where we can.
Step 1 — Talk to us. Call 020 3143 1718 or message us on WhatsApp. Most issues are resolved the same day.
Step 2 — Put it in writing. If you would prefer, or if step 1 didn’t resolve things, email in**@*******************co.uk with what happened, when, and who was involved. We will acknowledge within 2 working days and give you a full response within 14 days.
Step 3 — Escalate. If you remain unhappy:
- For the conduct or professional service of an Approved Driving Instructor, contact the DVSA at in***************@******ov.uk. Please note the DVSA cannot help with refunds or with disputes about a driving school’s terms and conditions.
- For a consumer dispute about money, contact Citizens Advice for free guidance on your rights.
- For a data protection concern, contact the Information Commissioner’s Office at ico.org.uk.
We record every complaint and review them regularly. It is how we improve.
